- Why did you change the price of the product I already paid?
- What happens if you send me the wrong part?
- What happens if I order the wrong part?
- How long does it take for a part to arrive at my door?
- How do I return or exchange a part?
- What if the part is broken or damaged during shipping?
- Do you ship to Canada and other international countries?
- Can I order faster shipping?
- What shipping methods do you offer?
- Can you explain your free shipping offer?
- What is the status of my order?
- What does it mean when a product is on backorder?
- Can I track my package?
- Which payment methods do you accept?
- Is my financial information safe and secure?
- My order was declined and I was charged twice. What's going on?
- Do you price match?
- What do I do if I need to cancel my order?
- Do I need to have an account to order a part?
- Do you offer a warranty?
- How do I make a warranty claim?
- My order is missing parts. What should I do?
- How do replacement parts affect my vehicle’s warranty?
- How can I be sure the part I need will fit my vehicle?
- What if I want to talk to a real person about my order?
- What are your customer service hours?
- Do you ever offer coupons or discounts?
- Do you charge sales tax?
Q: Why did you change the price of the product I already paid?
Prices are subject to change. We get our products from many distributors and sometimes the parts are out of stock if the shipments are delayed. When that happens but you already placed the order online, we contact USA local dealers and try to get the part(s) for you. Local dealer price is usually always higher than the price we get from our distributors. In that case, we will offer price change and you can accept it or cancel your order. We never do price increase nor re-bill your credit card before we contact you via email or over the phone to ask for approval.Corsport USA reserves right to cancel your order and give full refund if you are not responsive or do not want to proceed with a new price.
Q: What happens if you send me the wrong part?
If CorSport or the manufacturer accidentally sent you the wrong part, we’ll send you a free shipping label so you can ship it back to us and then we'll ship you the right part ASAP.
Q: What happens if I order the wrong part?
You're welcome to return it to us within 30 days of delivery for a refund. If you return it outside the 30 day time frame, you can exchange it for store credit only. We highly recommend contacting us with any questions about fitment to ensure that you’re ordering the correct part for your vehicle.
Q: How long does it take for a part to arrive at my door?
Ground shipments within the continental United States can take up to a week. For international orders, allow up to three weeks for your shipment to arrive.
Q: How do I return or exchange a part?
To start the return process, please ensure that the part is unused (that means no installations or modifications) and still in its original packaging. If the part meets our requirements, contact us for a return authorization number and then ship it back to us within five calendar days after being issued the RMA.
If you wish to exchange a part in lieu of a refund, please contact us and we'll start the exchange process.
Q: What if the part is broken or damaged during shipping?
Notify the shipping carrier and CorSport within 24 hours of receiving your shipment. The carrier is responsible for handling your claim and sending you a refund. In the meantime, you can place another order for the same part.
The whole process will be much easier if you inspect your order carefully before accepting the delivery. That way, you can mark the delivery as damaged and start the damage claim process immediately.
There’s an exception for international shipments: as soon as your shipment leaves the U.S. carrier’s hands, we forfeit all responsibility for any lost or damaged items.
Q: Do you ship to Canada and other international countries?
Yes, we do, but you have to cover the shipping costs. We will email you a shipping quote within one business day of receiving your order. Note that all shipping payments must be received and processed before we can send out your order. We only accept international orders for products that are smaller than an air intake system.
It’s also worth noting that we only accept money orders and wire transfers for international shipments, with the following exceptions:
- Canadian credit cards with address verification
- PayPal only for orders coming from Canada or the UK
Cancelled international PayPal and money orders will be charged 3%. Returned wire transfers will incur a $50 fee.
We are not responsible for:
- Taxes, duties, custom fees, or any other tariffs or import fees
- Lost or damaged items once they leave the U.S. carrier’s hands
Q: Can I order faster shipping?
In some cases, we can offer faster shipping in the continental United States. However, faster deliveries depend on a number of variables including the part’s availability, source, size, and backorder status.
Also, keep in mind that all upgraded shipping methods are not covered under CorSport's free shipping program, and you will be charged extra to cover the difference in shipping costs.
Q: What shipping methods do you offer?
We offer free ground shipping in the continental United States. Orders from other places come with a variety of options, depending on cost, location, and transport time. Most of our parts are shipped via FedEx, UPS, or USPS.
We always make a point to fulfill every part of your order as quickly as possible, and that means shipping your parts individually as soon as they become available. With international orders, we typically collect all the parts first before shipping from one of our warehouse distribution centers.
Q: Can you explain your free shipping offer?
CorSport's free shipping offer applies to every order that is shipped to a destination in the continental United States. There is no minimum purchase and there are no handling fees added to your order.
However, you will be charged extra for international orders, or orders to Hawaii, Alaska, APOs, FPOs, and some PO boxes. You will receive a shipping quote within one business day of placing your order.
If you have questions or would like a shipping quote for an international, Alaska, or Hawaii order, feel free to let us know what parts you're interested in. We'll reply ASAP with a shipping estimate.
Q: What is the status of my order?
If you're registered on CorSport's website, you can log in anytime to check the status of your order. A few options will be visible:
Awaiting Fulfillment: We haven't had a chance to process your order yet, possibly because you placed it at night or during the weekend when we're closed. It could also mean that your order has been placed, but your payment has not been received or confirmed.
Awaiting Shipment: Your order and payment have been received, and your order is currently being fulfilled by our staff and suppliers.
Shipped: You should expect a tracking number to follow. Please contact us if your order shows this status but you haven't received your tracking number yet.
Abandoned: Your order has been pending for an extended amount of time. This usually happens when you buy a part that is on backorder without confirming whether you want to wait or cancel your order. You will be given a refund after your order is marked "Abandoned".
Q: What does it mean when a product is on backorder?
Frequently in this industry, parts become backordered due to an increase in demand and a shortage of supply, among other various reasons.
If these situations present themselves, we do our best to give you a comparable option from another brand and notify of you the delay. If you would like to wait for the part, we'll do our best to keep you notified of any changes to the status of your order. If you prefer not to wait for a backordered part, you may cancel your order and receive store credit or a refund.
Q: Can I track my package?
Yes. We will email you a FedEx, UPS, or USPS tracking number as soon as we ship out your order. You can use the tracking number to check for updates on your delivery.
Q: Which payment methods do you accept?
Credit and debit cards: MasterCard, Visa, Discover, and American Express. Keep in mind that all orders must be shipped to the billing address on the credit card.
Wire transfers: When you select the “wire transfer” option in the shopping cart, we’ll email you the wire transfer instructions and our banking details. Payment must be made within 14 days of placing the order.
Certified money orders and cashier checks: When you select the “money order” option in the shopping cart, we’ll email you instructions on sending in your payment. Payment must be made within 14 days of placing the order.
Q: Is my financial information safe and secure?
It is actually safer to buy online with CorSport than it is to buy from most local retail shops or even over the phone, as we do not store or even see your CC number. Also, we use advanced up-to-date data encryption to instantly authorize your credit card.
Q: My order was declined and I was charged twice. What's going on?
If your transaction was not approved or was declined for any reason, your account may appear to have been charged even though it was not. This is due to the way the banking transaction occurs. When you order with a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the verification fails at any of these points, the transaction will not go through.
However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3 to 5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when it will fall off.
Rest assured that we do not take any funds from a declined order.
Q: Do you price match?
When possible, we will price match the advertised total price (including all shipping and handling charges) from any legitimate retailer under the following conditions:
- The price is listed in a magazine, newspaper ad, or an open-to-the-public online store and is available for immediate sale
- You email us a direct link to the product from the website
We will verify the information and get back to you as soon as possible. Most of the time, we will match the price. Find the full details of our Price Match Guarantee here.
Q: What do I do if I need to cancel my order?
Please call or email us to request an order cancellation. You may cancel an order as long as it has not been processed and accepted, but considering our fast workflow you will have to do this very soon after the placement of the order. If a tracking number has been sent, we will have to process a return instead. Please do not refuse the package as it may get lost which will prolong the refund.
Q: Do I need to have an account to order a part?
No. You can check out as a guest, but we suggest registering on our website if you want to receive exclusive deals and offers as well as be able to track your order's progress.
Q: Do you offer a warranty?
Most of the parts we sell come with some sort of warranty from the manufacturer. In order to obtain warranty information for a certain part, contact the manufacturer and ask them about their warranty policy and procedures.
Q: How do I make a warranty claim?
Email the manufacturer a picture of the broken part and an explanation of how it happened. You can contact us if needed. We’ll be more than happy to assist you with the warranty claim process.
Q: My order is missing parts. What should I do?
The first thing you need to do is to contact the manufacturer. We do not stock any replacement parts for any of the parts we sell. But feel free to contact us as well, because we can give you the manufacturer’s contact information if it is not listed on the packaging or in the instructions. We’ll be more than happy to assist with the process if you want to ensure that you get your refund.
Q: How do replacement parts affect my vehicle’s warranty?
They don’t. It’s illegal for auto manufacturers to deny your warranty claim just because you installed an aftermarket part on your vehicle. However, they can deny your claim if they can prove that the aftermarket part you installed directly caused the damage on the car.
Q: How can I be sure the part I need will fit my vehicle?
Our qualified and knowledgeable customer service agents know our products really well and they’re more than happy to help you find the right parts. Please don’t hesitate to contact us with any fitment questions you may have. We’re always here to help!
Q: What if I want to talk to a real person about my order?
You will always get a real person on the line if you call us at +1 (608) 713-6474. The same goes for when you fill out our contact form; one of our (human) customer service agents will get back to you as soon as possible.
Q: What are your customer service hours?
Monday through Friday, between 8:00 AM and 5:00 PM EST.
Q: Do you ever offer coupons or discounts?
We sure do! We offer exclusive deals and offers to all of our social media followers, newsletter subscribers, and registered members.
Q: Do you charge sales tax?
Yes, we do. Taxes will be calculated at checkout.