Corsport USA FAQ

  1. Terms & Conditions
    1. Sales Process at CorSport
    2. Conditions of Sales
    3. Returns
    4. Cancelled / Refunded Orders
    5. Stock Status
    6. Damaged Shipments
    7. FREE Shipping Offer
    8. Price Match Guarantee
    9. Refusals of Shipments
    10. Special Orders
    11. Gift Certificates and Store Credit
    12. Shortages/Back Orders
    13. Warranty/Liabillity
    14. Performance Products
    15. Contingencies
    16. Installations
  2. International
  3. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  4. Free Shipping in USA
  5. FAQ
    1. What happens if you send me the wrong part?
    2. What happens if I order the wrong part?
    3. How long does it take for a part to arrive at my door?
    4. How do I return or exchange a part?
    5. What if the part is broken or damaged during shipping?
    6. Do you ship to Canada and other international countries?
    7. Can I order faster shipping?
    8. What shipping methods do you offer?
    9. Can you explain your free shipping offer?
    10. What is the status of my order?
    11. What does it mean when a product is on backorder?
    12. Can I track my package?
    13. Which payment methods do you accept?
    14. Is my financial information safe and secure?
    15. My order was declined and I was charged twice. What's going on?
    16. Do you price match?
    17. What do I do if I need to cancel my order?
    18. Do I need to have an account to order a part?
    19. Do you offer a warranty?
    20. How do I make a warranty claim?
    21. My order is missing parts. What should I do?
    22. How do replacement parts affect my vehicle’s warranty?
    23. How can I be sure the part I need will fit my vehicle?
    24. What if I want to talk to a real person about my order?
    25. What are your customer service hours?
    26. Do you ever offer coupons or discounts?
    27. Do you charge sales tax?

Terms & Conditions

Q: Sales Process at CorSport

Here at CorSport, when you order parts from us, we typically have them shipped either from our offices, or from one of a few warehouse distribution locations, or from the manufacturer with shipping directly to you without coming through CorSport at all. We leave open a variety of options to fulfill every individual part of your order at the lowest possible prices in the quickest possible amount of time. Because of this system we are typically able to deliver all your favorite parts in a timely and professional manner, including those rare parts. Anytime something requires a wait, you can be sure, with our history of 55,000+ orders that you will receive each of your items in the absolute fastest manner that the current market inventory and manufacturer production can possibly provide. Parts are shipped immediately and typically are shipped individually as they arrive and/or become available. Orders with multiple parts from multiple brands are almost always shipped separately. International orders are typically collected before shipping from CorSport depending on vendor stock and products ordered.

No cancellations, at all, of any order, once it has been placed. If you are NOT sure on stock or what you want, please use our stock check or ask us questions, the listed items on our site are not always in stock, we have a catalog of 30,000+ parts from 100+ vendors, we list everything they make, when we find out something is no longer available at all, we will offer you the choose of store credit or another item before a refund. Be sure to always ask questions and check stock about what you are interested in first. We are an ordering service for all of the best parts of the industry, not a live inventory.

Q: Conditions of Sales

All orders placed with CorSport, Inc. constitute the acknowledgment and acceptance of all conditions listed within these terms and conditions and any others listed on www.CorSportUSA.com.

CREDIT CARD ORDERS can only be shipped to a VERIFIED and MATCHED BILLING ADDRESS-- NO EXCEPTIONS. Use PayPal with a confirmed and verified secondary shipping address if you need to ship elsewhere.

All sales are final, this means no cancelations and no returns on all products sold by CorSport, Inc. (the seller). All items are sold "as was provided by manufacturer" to the buyer. All products remain the property of CorSport, Inc. until payment is completed and made in full, this includes during chargeback and dispute proceedings while the money has been removed from our bank. Cancellations of orders are not permitted. All orders may not be cancelled and will not be shipped until all payments are made in full.

Q: Returns

Returns are accepted under certain conditions, see our return policy for details.

Q: Cancelled / Refunded Orders

Cancelled orders, are ONLY when the item is discontinued or out of stock for an extended period of time (longer than 8 weeks), will be refunded by us as quickly possible. Typically this process usually takes 24-72 business hours but can (at times) take up to 1-4 weeks for the returns department to issue the refund. Also, YOUR OWN BANK will take at least 3-14 days to show the credit after we issue it. For ALL orders that are cancelled by CorSport, a 5% cancellation fee applies without exception, this charge will cover the costs we incur when we both process and return your payment(s).

Q: Stock Status

An item being listed on our website does NOT indicate in-stock status, it indicates our ability to get said item. Stock status must be checked (using the check stock button on the items page or by using the contact us page) prior to ordering if you are not ok with a potential wait as cancellations due to unexpected wait times are not accepted.

Q: Damaged Shipments

Inspect your package carefully while the delivery company is STILL PRESENT AND ON SITE. Be sure to note ANY PROBLEMS OR DAMAGE PRIOR to signing for (or accepting) the delivery. Receiving the item will act as confirmation that the item was received in expected condition. Even if the package appears to be in good condition, open it immediately and check for hidden damages. If a damaged part is received be sure the shipping company is notified before informing CorSport, Inc. Be sure to contact both parties within 24 hours of receipt. Damaged shipments REQUIRE that the delivery companies confirmation was MARKED as damaged by YOU, the customer.

Q: FREE Shipping Offer

Our FREE shipping applies to items priced with shipping included and is only available to packages shipping withtin the continental United States. All other locations will be checked out with FREE shipping and the shipping fees will be dealt with on a case by case basis manually by a CorSport staff member. All non continental USA shipment payments must be received and completed before the item is shipped to the customer.

Q: Price Match Guarantee

If you find a better price on any of our products, we'll match it!

Details:

  • Must be a publicly advertised price, and product must be available for immediate sale
  • Can not be a close-out item, opened box, or discontinued
  • Must be the same exact product (same part number, same color, etc)
  • Price match includes comparison of total costs (excluding tax). If, for example, another retailer offers a part at a steep discount, but then charges for shipping, the total cost of buying the part including shipping will be the basis for comparison
  • Price match guarantee is not retroactive

If you have questions, please contact us.

Q: Refusals of Shipments

Refusals of any Shipments will forfeit all payments made, all rights to the purchase and all ownerships of the customers payment and parts. You will be held responsible for the items full cost, the shipping costs from a refused shipment back to our facilities. A refusal of a shipment shall constitute that the customer is forfeiting their purchased item(s) and any and all payment(s). CorSport has this protection is place as we cannnot always get items that have been refused back, and because the customer has cost us additional funds. No claim may be made by the customer to the money paid for the item or the item itself, CorSport uses said money to pay for the loss of the refused shipments shipping and financial loss incured by the process forced upon us after a refusal of shipment takes place. Simply put you will lose the parts and the money if you refuse shipments.

Q: Special Orders

All special orders, like all in-stock orders, require the full payment upon ordering, we will notify you during a phone order or contact you via email after a web order is made to clarify the item is special order and verify you want to wait for that particular item. Wait times on special order parts can vary immensely, sometimes weeks, sometimes months and in some cases up to a year or more for back ordered internationally origininating parts. If a cancellation occurs by the buyer for any reason during that wait time, the full payment is forfeited. CorSport, Inc. is not liable for late shipments. Shipping dates are approximate. Buyer shall not be entitled to chargebacks, reductions in price, and/or other offsets, as a result of a late shipment(s) or failure to deliver in the approximated delivery date or timeframe. No exchanges, refunds, or store credit will be issued on any special order item, all sales are final.

Q: Gift Certificates and Store Credit

Gift Certificates and Store Credit will expire and will not be redeemable one year from the date of purchase or the date the credit was issued.

Q: Shortages/Back Orders

If an item is placed on back order status it will considered special order and the item will be shipped immediately upon its renewed availability.

Q: Warranty/Liabillity

All merchandise sold by CorSport, Inc. is only subject to manufacturers warranty and conditions. CorSport, Inc. gives no warranties, expressed or implied, including, but not limited to warranties of merchantability and fitness for a particular purpose. CorSport, Inc. is not liable for any damages, which are incurred directly, or indirectly on the vehicles or operators or passengers of the vehicles. This includes problems or damage arising from the correct or incorrect installation of any product we sell.

Q: Performance Products

CorSport, Inc. is engaged in selling after-market items. The buyer understands and accepts the ramifications for installing and owning performance and/or after-market vehicle parts. CorSport, Inc. is not accountable for any misconception or disappointments associated with any sold parts. All engine, exhaust, performance, and modification parts are legal for off road use only.

Q: Contingencies

CorSport, Inc. is not liable for any failure to produce a product to a buyer when the cause of such failure is an act of nature, labor dispute, supplies or material shortages; acts of local, state, national, civic or other authorities of public agencies, utility or communication failures, accidents, strikes, transportation problems, or any act or cause does not normally occur in the ordinary course of sellers business.

Q: Installations

All installations will be done in a timely manner. All parts removed from vehicles, will be returned to the vehicle owner unless otherwise noted or communicated. Any part left by the vehicle owner at CorSport, Inc. premises for over 30 (thirty) days will be considered property of CorSport, Inc. Buyer will indemnify and hold CorSport, Inc. harmless from all liabilities with buyers vehicle, which would inhibit seller from doing the install or said work, it will be at CorSports option to get needed parts for buyer at buyers expense. CorSport, Inc. will not be liable for any loss, damage, or theft of vehicles or articles left inside the vehicle while CorSport, Inc. has possession of buyers vehicle.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Corsport USA to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Corsport USA brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Corsport USA, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Corsport USA offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Corsport USA takes great pride in having you as a customer and we will ensure your privacy as a customer. Corsport USA does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.corsportusa.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Corsport USA seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Corsport USA reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Corsport USA, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@corsportusa.com.

We are confident that your visit to Corsport USA is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 774-666-0023.


FAQ

Q: What happens if you send me the wrong part?

If CorSport or the manufacturer accidentally sent you the wrong part, we’ll send you a free shipping label so you can ship it back to us and then we'll ship you the right part ASAP.

Q: What happens if I order the wrong part?

You're welcome to return it to us within 30 days of delivery for a refund. If you return it outside the 30 day time frame, you can exchange it for store credit only. We highly recommend contacting us with any questions about fitment to ensure that you’re ordering the correct part for your vehicle.

Q: How long does it take for a part to arrive at my door?

Ground shipments within the continental United States can take up to a week. For international orders, allow up to three weeks for your shipment to arrive.

Q: How do I return or exchange a part?

To start the return process, please ensure that the part is unused (that means no installations or modifications) and still in its original packaging. If the part meets our requirements, contact us for a return authorization number and then ship it back to us within five calendar days after being issued the RMA. If you wish to exchange a part in lieu of a refund, please contact us and we'll start the exchange process.

Q: What if the part is broken or damaged during shipping?

Notify the shipping carrier and CorSport within 24 hours of receiving your shipment. The carrier is responsible for handling your claim and sending you a refund. In the meantime, you can place another order for the same part. The whole process will be much easier if you inspect your order carefully before accepting the delivery. That way, you can mark the delivery as damaged and start the damage claim process immediately. There’s an exception for international shipments: as soon as your shipment leaves the U.S. carrier’s hands, we forfeit all responsibility for any lost or damaged items.

Q: Do you ship to Canada and other international countries?

Yes, we do, but you have to cover the shipping costs. We will email you a shipping quote within one business day of receiving your order. Note that all shipping payments must be received and processed before we can send out your order. We only accept international orders for products that are smaller than an air intake system.

It’s also worth noting that we only accept money orders and wire transfers for international shipments, with the following exceptions:

  • Canadian credit cards with address verification
  • PayPal only for orders coming from Canada or the UK

Cancelled international PayPal and money orders will be charged 3%. Returned wire transfers will incur a $50 fee.

We are not responsible for:

  • Taxes, duties, custom fees, or any other tariffs or import fees
  • Lost or damaged items once they leave the U.S. carrier’s hands

Q: Can I order faster shipping?

In some cases, we can offer faster shipping in the continental United States. However, faster deliveries depend on a number of variables including the part’s availability, source, size, and backorder status. Also, keep in mind that all upgraded shipping methods are not covered under CorSport's free shipping program, and you will be charged extra to cover the difference in shipping costs.

Q: What shipping methods do you offer?

We offer free ground shipping in the continental United States. Orders from other places come with a variety of options, depending on cost, location, and transport time. Most of our parts are shipped via FedEx, UPS, or USPS. We always make a point to fulfill every part of your order as quickly as possible, and that means shipping your parts individually as soon as they become available. With international orders, we typically collect all the parts first before shipping from one of our warehouse distribution centers.

Q: Can you explain your free shipping offer?

CorSport's free shipping offer applies to every order that is shipped to a destination in the continental United States. There is no minimum purchase and there are no handling fees added to your order. However, you will be charged extra for international orders, or orders to Hawaii, Alaska, APOs, FPOs, and some PO boxes. You will receive a shipping quote within one business day of placing your order. If you have questions or would like a shipping quote for an international, Alaska, or Hawaii order, feel free to let us know what parts you're interested in. We'll reply ASAP with a shipping estimate.

Q: What is the status of my order?

If you're registered on CorSport's website, you can log in anytime to check the status of your order. A few options will be visible:

  • Awaiting Fulfillment: We haven't had a chance to process your order yet, possibly because you placed it at night or during the weekend when we're closed. It could also mean that your order has been placed, but your payment has not been received or confirmed.
  • Awaiting Shipment: Your order and payment have been received, and your order is currently being fulfilled by our staff and suppliers.
  • Shipped: You should expect a tracking number to follow. Please contact us if your order shows this status but you haven't received your tracking number yet.
  • Abandoned: Your order has been pending for an extended amount of time. This usually happens when you buy a part that is on backorder without confirming whether you want to wait or cancel your order. You will be given a refund after your order is marked "Abandoned".

Q: What does it mean when a product is on backorder?

Frequently in this industry, parts become backordered due to an increase in demand and a shortage of supply, among other various reasons. If these situations present themselves, we do our best to give you a comparable option from another brand and notify of you the delay. If you would like to wait for the part, we'll do our best to keep you notified of any changes to the status of your order. If you prefer not to wait for a backordered part, you may cancel your order and receive store credit or a refund.

Q: Can I track my package?

Yes. We will email you a FedEx, UPS, or USPS tracking number as soon as we ship out your order. You can use the tracking number to check for updates on your delivery.

Q: Which payment methods do you accept?

We accept:

  • Credit and debit cards: MasterCard, Visa, Discover, and American Express. Keep in mind that all orders must be shipped to the billing address on the credit card.
  • PayPal
  • Wire transfers: When you select the “wire transfer” option in the shopping cart, we’ll email you the wire transfer instructions and our banking details. Payment must be made within 14 days of placing the order.
  • Certified money orders and cashier checks: When you select the “money order” option in the shopping cart, we’ll email you instructions on sending in your payment. Payment must be made within 14 days of placing the order.

Q: Is my financial information safe and secure?

It is actually safer to buy online with CorSport than it is to buy from most local retail shops or even over the phone, as we do not store or even see your CC number. Also, we use advanced up-to-date data encryption to instantly authorize your credit card.

Q: My order was declined and I was charged twice. What's going on?

If your transaction was not approved or was declined for any reason, your account may appear to have been charged even though it was not. This is due to the way the banking transaction occurs. When you order with a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the verification fails at any of these points, the transaction will not go through. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3 to 5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when it will fall off. Rest assured that we do not take any funds from a declined order.

Q: Do you price match?

When possible, we will price match the advertised total price (including all shipping and handling charges) from any legitimate retailer under the following conditions:

  • The price is listed in a magazine, newspaper ad, or an open-to-the-public online store and is available for immediate sale
  • You email us a direct link to the product from the website

We will verify the information and get back to you as soon as possible. Most of the time, we will match the price. Find the full details of our Price Match Guarantee here.

Q: What do I do if I need to cancel my order?

Please call or email us to request an order cancellation.

Q: Do I need to have an account to order a part?

No. You can check out as a guest, but we suggest registering on our website if you want to receive exclusive deals and offers as well as be able to track your order's progress.

Q: Do you offer a warranty?

Most of the parts we sell come with some sort of warranty from the manufacturer. In order to obtain warranty information for a certain part, contact the manufacturer and ask them about their warranty policy and procedures.

Q: How do I make a warranty claim?

Email the manufacturer a picture of the broken part and an explanation of how it happened. You can contact us if needed. We’ll be more than happy to assist you with the warranty claim process.

Q: My order is missing parts. What should I do?

The first thing you need to do is to contact the manufacturer. We do not stock any replacement parts for any of the parts we sell. But feel free to contact us as well, because we can give you the manufacturer’s contact information if it is not listed on the packaging or in the instructions. We’ll be more than happy to assist with the process if you want to ensure that you get your refund.

Q: How do replacement parts affect my vehicle’s warranty?

They don’t. It’s illegal for auto manufacturers to deny your warranty claim just because you installed an aftermarket part on your vehicle. However, they can deny your claim if they can prove that the aftermarket part you installed directly caused the damage on the car.

Q: How can I be sure the part I need will fit my vehicle?

Our qualified and knowledgeable customer service agents know our products really well and they’re more than happy to help you find the right parts. Please don’t hesitate to contact us with any fitment questions you may have. We’re always here to help!

Q: What if I want to talk to a real person about my order?

You will always get a real person on the line if you call us at 303-351-1444. The same goes for when you fill out our contact form; one of our (human) customer service agents will get back to you as soon as possible.

Q: What are your customer service hours?

Monday through Friday, between 8:00 AM and 5:00 PM EST.

Q: Do you ever offer coupons or discounts?

We sure do! We offer exclusive deals and offers to all of our social media followers, newsletter subscribers, and registered members.

Q: Do you charge sales tax?

Yes, we do. Taxes will be calculated at checkout.