My order was declined but Corsport charged me twice, what's going on?
If your transaction was not approved or was declined for any reason, your account may appear to have been charged even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the verification fails at any of these points, the credit card will decline and the transaction will fail. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when it will fall off. Corsport does not get take any funds from an order that is declined. The temporary appearance of a charge is simply a the time it takes your bank to recognize and record the cancelled purchase and release the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner, maybe later, depending on your bank, and you will see that those funds were never withdrawn from your account, and the money will appear as it did before.
Does CorSport price match?
When possible Corsport will price match the advertised total price (price including all shipping and handling charges) from any legitimate retailer. The price must be listed in a magazine or newspaper ad or listed on an open to the public online store. Corsport will not price match prices listed on any auction based website; as they are often not legitimate retailers. We will also not price match special group discounts or sale prices. If you are interested in having Corsport price match an item, please email us from our contact page with a direct link to the product from the website that is selling for less then Corsport. We will verify the information before matching the price and get back to you as soon as possible. Most of the time, Corsport will do our best to match the price the best we can.
What forms of payment does CorSport accept?
Corsport accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card as well as the security code on the back of the card, in order for your card to be approved. Because of policies with our credit card company's, all orders must be shipped to the billing address of the credit card.
Corsport does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies we can only accept orders to addresses that have been confirmed.
Corsport accepts wire transfers. In order to send a wire transfer,all that you need to do is add the items that you would like to purchase to your shopping cart and follow the check out steps. When you get to payment options you will see a payment option called "Wire Transfer ", select that option and continue the check out process. Once you have checked out you will be emailed the wire transfer instructions and Corsport's banking details so that you can send your payment. Wire transfer orders are only held open for 14 days before they are canceled, Corsport must receive your payment before the 14 days have expired.
Money Orders and Cashiers Checks
Corsport accepts certified money orders & cashiers checks. In order to send in a money order, all that you need to do is add the items that you would like to purchase to your shopping cart and follow the check out steps. When you get to payment options you will see a payment option called "Money Order", select that option and continue the check out process. Once you have checked out you will be emailed instructions so that you can send in your payment. Money Order transactions are only held open for 14 days before they are canceled, Corsport must receive your payment before the 14 days have expired or the order will be deleted.
Is my financial information safe and secure?
Shopping with Corsport is safe and secure. We *NEVER* store or keep your financial information (CC number, expiration, etc.) and use advanced up-to-date data encryption to conduct the instant authorization of your credit card. It is actually safer to buy online with Corsport then it is to buy from most local retail shops or even over the phone as we do not store or ever even so much as see your CC number!
What does it mean when a product is on backorder?
On occasion, and quite frequently in this industry, parts become backordered due to an increase in demand and a shortage in product, among other various reasons. If these situations present themselves, we do our best to give you a comparable option from another brand and notify of you the delay. If you would like to wait for the part, we do our best to keep you notified of any changes to the status of your order. You may cancel your order and receive store credit or a refund to your original payment method (within 90 days) while the part is still on backorder.
Can you please explain your FREE shipping offer?
Corsport's free shipping applies to every order that is shipped to a destination in the continental United States. There is no minimum purchase and there are no handling fees added to your order. However, for international orders, or orders to Hawaii, Alaska, Military APO's and some PO Boxes, extra shipping charges will apply. When you check out, you will be told what the shipping charges are and how to pay for them. If you have questions or would like a shipping quote to an international order or an order to Alaska/Hawaii, feel free to email us with what parts you're interested in, and we'll let you know how much shipping is going to be.
Can I order faster shipping?
CorSport, in some cases, can offer faster shipping inside of the continental United States. However, faster deliveries depend on a number of variables including source of the part, size of the parts, availability, backordered status, etc. Also keep in mind all upgraded shipping methods are not covered under CorSport's free shipping program, and you will be charged for the difference in shipping costs.
Does CorSport ship to Canada and other international countries?
The short answer is yes but be sure to check out our international rules and limitations that are outlined as follows:
- Our free shipping offer does not apply.
- Absolutely no foreign credit cards. [Exception: canadian credit cards accepted with address verification]
- All international orders should be paid via money order or wire transfer.
- Canada and UK orders may be paid via a verified paypal account with a confirmed shipping address.
- No products over the size of an intake will be shipped, do not order turbos, exhaust systems, etc.
- We are never respobsible for your taxes, duties, custom fees or any other tarrifs or import fees.
- A shipping quote will be emailed within one business day of an order being placed.
- When using paypal the purchase must be funded for you to receive a shipping quote. [Unpaid paypal orders will be deleted]
- We are not responsible for lost or damaged items *in anyway* once it leaves the u.S. Carriers hands.
- Cancelled international paypal and money orders will be charged 3%, returned wire transfers will be charged $50.
What is the status of my order?
When you check the status of your order, there are a few options that will be visible.
- "Pending" means that your order has been placed recently, and it has not been processed yet because we haven't had a chance to (such as when you order at night, or on the weekends when we're closed). It could also mean that your order has been placed, but your payment has not been received or confirmed.
- "Processing" means that your order and payment have been received, and you're order is currently being worked on by our staff and suppliers.
- "Shipped" is self explanatory, but your order has shipped, and you should expect a tracking number to follow.
- "Abandoned" means that your order has been pending for a long amount of time. This usually happens when someone buys something that is on backorder, and never return our emails asking if they would like to wait or cancel the order. You will be given a refund after your order is marked Abandoned.
How long before I receive my order?
Most items are shipped using Fedex ground, UPS ground, or USPS. Ground shipping usually takes up a week, but typically your parts are delivered faster. Once you receive a tracking number from us you will be able to track the order through either the UPS or FedEx website. The tracking number will give you updated information on your packages status and an estimated arrival date. International orders are shipped USPS and most countries (Canada Excluded) can expect a shipping time of up to a few weeks.
How do I cancel my order that has not been shipped?
In order to cancel an order you must email us from our contact page with your full name, order number, part(s) that you would like to cancel, and a reason for cancellation (so that we can better meet your needs in the future). Be aware that depending on when your request is sent and received by us it is possible for your item to have already shipped. Shipped items are not cancelable.
How do I return or exchange an incorrect or damaged product(s)?
Corsport only accepts returns or exchanges in the case that the part you received was either the wrong part, or damaged. Corsport will not accept parts that are not the wrong part, or parts that have been installed on the car and then removed. In order to start the exchange or refund, please email us at our contact page with a picture of the wrong or damaged part. From their we will give you instructions on how to continue in order to get you squared away with a refund or the correct part.
Something I ordered is missing parts, what should I do?
If you are missing parts then you need to contact the manufacturer of the product before contacting Corsport. We do not stock any replacement parts for any of the parts that we sell. Corsport can give you the manufactures contact information if it is not listed on the packaging or in the instructions and we will also help you along the way and talk with the manufactures to make sure you get squared away. Please email us at our contact page for help.
Something I ordered broke, what should I do now?
Most parts come with some sort of warranty from the manufacturer. In order to obtain this warranty information contact the manufacturer first thing, send them a picture of the broken part, and explain how (if you can) and in what way it broke. For questions, feel free to email us at our contact page.
For other questions or for more information, please don't hesitate to contact us.